Frequently Asked Questions Q & A

From the inquiries received from customers, we will guide you to frequently asked questions and their answers.


About the product

Q. Is there a place where I can actually see and purchase the product?

There is no directly managed store of A. D-BROS. However, some products are available at interior shops and museum shops.Depending on the type of product, there are various stores and sales periods, so please specify the product you want and the area where you live. Inquiry form Please contact us. In addition, if you are holding a fair or event Instagram Fair information is posted on the profile of. We would appreciate it if you could check this as well.


Q. Please tell me the restocking schedule of sold-out items.

A. In many cases, the restocking schedule is undecided, so we cannot provide specific dates. We will keep you informed of the arrival information of the products on our website, SNS, etc., so please check these.


About your order

Q. How long does it take from order to delivery?

A. Regarding the shipping of products, we try to ship the same day for orders received in the morning of business days.Afternoon orders will be shipped the next business day.For more information Shipping policy Please confirm.The number of days from product shipment to delivery varies depending on the prefecture. As a guide only, it will be shipped to Tokyo, Osaka and Fukuoka prefectures. From after completion The next day, it will be delivered to Hokkaido and Okinawa prefectures the next day.


Q. I haven't received an email after placing an order.

A. You will receive an order completion email when your order is complete. If you do not receive it, it is possible that your e-mail address is incorrect, that it has been classified as junk e-mail, or that you have been rejected. Please set it so that you can receive emails from Inquiry form Please contact us.We will send you an order completion email again.


Q. Is it possible to issue a receipt?

A. There is a receipt download URL in the email you receive after completing your order. or, Here You can also download it from.The order code is a 4-digit code, and the phone number is the number you entered when ordering. Please enter the phone number without hyphens.


Q. Is it necessary to create an account at the time of purchase?

A. It is not mandatory.You can order without registration. If you register an account, you will not have to enter any troublesome personal information after that, and you will be able to purchase smoothly.You can also check the past order history from My Page.


About gifts

Q. I want to send it as a gift, but I don't want to know the amount.

A. The delivery note is included with the product, but if the address of the orderer and the delivery address are different, we will include the delivery note without the amount stated. When sending to the orderer, the amount is stated on the delivery note, so if you wish to have no amount, please enter it in the remarks column.


Q. When sending as a gift, do you know who sent it to the recipient?

A. The name of the purchaser is stated on the included delivery note. As mentioned in the previous answer, if the delivery address is different from the purchaser, please be assured that the amount will not be stated on the delivery note.


 Q. Can you give me a noshi?

A. We are very sorry, but we do not offer the current service to attach the noshi.


If you have any questions Inquiry formPlease contact us.